Terms of Service

ISO Hotels & Suites owns and manages De ISO Hotels & Suites website, this site may contain links to other websites (“Linked Web Sites”). Those links are provided for convenience only. You acknowledge and agree that ISO Hotels & Suites does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, ISO Hotels & Suites does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice.

The content of the Websites is the copyright of the ISO Hotels & Suites and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel-related services and products and to make legitimate reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions.

You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions including without limitation payment of all moneys due under such terms or conditions.

The Site contains details of hotel charges and room rates (including any available special offers) for hotels owned or managed by ISO Hotels & Suites. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.

No contract will be valid between you and ISO Hotels & Suites in respect of any services or products offered through the Site unless and until ISO Hotels & Suites accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking.

You undertake that all details you provide to in connection with any services or products which may be offered by ISO Hotels & Suites on the Site (including hotel room reservations) will be correct and, where applicable, the credit card/debit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. ISO Hotels & Suites reserves the right to obtain validation of your credit/debit card details before providing you with any services or products.

According to government regulations a valid photo id has to be carried by every person above the age of 18 staying at the hotel. It is mandatory for guest to present valid photo id at the time of check in.

Kindly note all taxes mentioned in our package and final negotiated rates have been as per current Government regulations. Any changes in tax structure due to Government policies or changes in rules are applicable at the time of billing.

Booking & Payment

We shall have the right to require full payment in advance or a deposit at the time of booking. No booking shall be treated as confirmed until the payment details and/or deposit have been provided.

Once your booking has been successfully completed, a Booking Confirmation will be issued and sent to the email address provided in your payment details. You MUST present your Booking Confirmation(s) upon check-in at the Hotel, together with your identification document (national registration identity card, passport, driver’s license or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty four (24) hours from the time of booking, please contact us. All enquires will be attended to not later than forty eight (48) hours from the time of request.

Credit card bookings made within five (5) days prior to check-in date will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.

All outstanding charges must be paid for in full on check-out from the Hotel. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

We accept the following credit/debit cards: Verve, MasterCard or VISA

ROOM RATES

Rates quoted are in Naira.

The rates quoted are based on per room per night. The prices displayed on the websites are an average per room per night. Any meals or service are included only if specified.

All room rates are inclusive of VAT.

ISO Hotels & Suites reserves the right to amend room rates without prior notice.

Cancellation and Early Checkout Policy

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. If unsure of the policy, contact the hotel for clarification.

Please note a multiple room reservation is added together for the total of “reserved nights”. For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.

Reserved Nights Cancellation prior to arrival
1 48 hours
2 6 7 days
7 14 days